Real Estate Rewind Session - Real Estate Raconteur Joe Rand Answers Your Burning Questions - Randing and Raving with Joe Rand
The central theme of this podcast episode revolves around the contentious question posed by listener Jay Thompson: whether Zillow represents a nefarious force within the real estate industry. We delve into the complexities of Zillow's business model, examining its impact on traditional real estate practices and its role within the evolving marketplace. I articulate my perspective, asserting that while Zillow has indeed disrupted the status quo, it is not inherently malevolent; rather, it operates within the parameters of a competitive environment. The discussion emphasizes the imperative for real estate professionals to enhance their service offerings and adapt to the changing landscape, thus ensuring their relevance amidst such disruptions. Ultimately, the discourse invites listeners to reflect on their own practices and the necessity of continuous improvement in the face of emerging challenges within the industry.
The dialogue presented in this podcast episode offers an insightful examination of the evolving landscape of real estate, as articulated by Joe Rand and Bill. The episode pivots around an inquiry posed by Jay Thompson, which questions the ethical implications of Zillow's dominance in the market. Joe Rand articulates a measured response, illustrating the dichotomy between viewing Zillow as a disruptive force and recognizing its contributions to consumer access to real estate information. He posits that Zillow's influence has reframed expectations within the industry, compelling traditional agents to reassess their value propositions. This critical analysis of Zillow's operations leads to a broader discussion on the existential challenges faced by real estate professionals, emphasizing the imperative for continuous self-improvement and innovation.
This episode further contextualizes the real estate conversation within the broader cultural framework of sports, particularly through Bill's reflections on the excitement surrounding the opening day of baseball. The interplay between the sports narrative and the discussion on real estate serves to lighten the conversation while simultaneously reinforcing the competitive spirit that defines both arenas. As they navigate through personal experiences and industry anecdotes, the hosts create an engaging platform for listeners to reflect on their professional journeys. The overarching message advocates for a proactive approach to change, urging real estate agents to embrace new technologies and methodologies as essential tools for survival in a market increasingly characterized by technological disruption.
Takeaways:
- The episode features Joe Rand, a prominent figure in real estate, discussing various industry topics.
- Listeners are encouraged to engage by leaving questions for Joe to respond during the episodes.
- The podcast emphasizes the importance of adapting to industry changes and improving professional practices.
- Joe expresses his views on Zillow, acknowledging its impact on the real estate market and agents.
- The hosts reflect on personal experiences and opinions regarding sports fandom and team loyalty.
- The conversation underscores the necessity for real estate professionals to enhance their services in light of competition.
00:00 - Untitled
00:03 - Introduction to the Series
00:24 - The Start of Baseball Season and Sports Fan Loyalty
05:38 - The Zillow Debate: Real Estate's Future
07:58 - The Nature of Business Competition
10:41 - The Importance of Improvement in Real Estate
Welcome to another bonus episode of Randing and Raving. We are back with Joe Rand, chief creative officer for Howard Hannah Rand Realty and real Estate Raconteur. The premise of this series is very simple.We have listeners call in to 480-270-4590 and leave a question or a comment for Joe to respond to. Joe has no idea which voicemail I'm going to play for him and we just sit back, relax and let Joe go. So let's get this on the road.Joe, how you doing today?
Joe RandI am great. Bill, how are you today as we record this? What, April 1st?
Bill RisserYeah.
Joe RandIt's April Fool's Day. It's opening day for baseball. Yes. Big day. It's Compass's ipo. Takes a certain amount of boldness, Bill, to go IPO on April Fool's Day.They're just too, you know, you just lend yourself to so many different things that will be posted today about it. But it's a great day. It's a beautiful day. Beginning of April and the, the really the beginning of spring for us baseball fans.This is when spring starts, right?
Bill RisserOh my gosh. Look, I, you know, I've spent a lot of time in baseball and the, it's my favorite day of the year.And to top it off, the Masters is always right around the corner. It's a week away from the Masters. So for a sports fan, there's nothing better than right now.
Joe RandAnd we need it because last year we didn't really have it. No, no. And we did have a season, but we had open. And I know you're a Tampa Bay fan.
Bill RisserI support the team. I support the team where I live. I'm not like all those carpet bagger Yankee fans that come down here. And I know Stein Brenner was from Tampa.So, you know, like, yeah, I'm a.
Joe RandNew Yorker and I'm a fan of New York teams. Like I, and if I moved, I'm sure I'd still be a fan of New York teams. But, and I don't understand people that can just shift alliances like that.That just seems to me to be, how do you do that?
Bill RisserThat's like, I have the answer to that now. We're going to go off on a tangent here, but here's the answer. I grew up in San Diego.Guess, guess what happens when you go to a Padres or a Chargers game in San Diego.
Joe RandThere's nobody there. It's really quiet.
Bill RisserNice. Stop it.Over half the fans there are rooting for the other team because they all left for God forsaken cities to come to the greatest city on earth, San Diego. And it imprints in your brain the fact that, that these people left those places. So guess what? You support where you live.And I know it's a contrarian view, I'm kind of ranting here, but it's, it's been a pet peeve of mine since I was 10 years old. And so I said if I ever left San Diego, I would root for the team where I live. And I'm.That I'm one of that small minority of people who, look, there's a deep love for the Padres. Not nothing for the Chargers because they went to la, but sure, they're done. But I, I support the team where I live. I think that's.And look, last year I paid off at the Lightning and the Bucks get wins. The Rays went to game six in the World Series. So it worked out for me.
Joe RandYou had a good year. This was a good year. I didn't even think about the fact I didn't put that together. But yeah, good. Even if you Tampa Bay fans.And, and I think it's interesting. I love.The only thing that I really got out of the super bowl was I love seeing Tom Brady win because it made all my Boston friends so deeply unhappy about. They were just so miserable. And anytime the Boston fans are unhappy, I think the rest of us are happy. So that was.
Bill RisserWell, I think the entire universe is happy.
Joe RandIt's a whole great thing. Even, even people not of the earth, like people like from correct things get along.
Bill RisserThere's peace and harmony everywhere. It's. It's amazing.
Joe RandAll right, so we got questions.
Bill RisserYou're right.
Joe RandWe gotta go.
Bill RisserI gotta. I got a question. I got a question for you today. We always just, we just do one question. And so I'm gonna go ahead and play this for you. Here we go.Joe, here's a question for you for ranting and raving.
Jay ThompsonYeah, I have a question for Joe Rand. This is Jay Thompson and what I want to know is Zillow the spawn of the devil?You know, for 15 freaking years people have been bitching and whining that Zillow is going to replace them and take their jobs. True or false. Let us know. Wow.
Joe RandJay Thompson sent me a question. The Phoenix real estate guy, now living in Texas, living his best life.He, by the way, I think Jay's the best writer in real estate. And I say that as a writer. I think he's a great writer. I think he's a really Good guy. And he's. And he's.But he's rubbing it in on this kind of semi retirement that he's on. I mean, every day on Facebook, it's another fish. He's down there.I don't know if he's in Corpus Christi or Austin or something, but someplace on the water, because every day it's another fish. It's like, you go, bill, what do you think, Pete? What do. And, like, I guess he eats them, but, like, what do people do?
Bill RisserHe's got a big smoker, is he. It's either fish or something on the smoker or. Or some. Some. Something new.
Joe RandHe's such a real. He's such a real man. He's got that mustache.
Bill RisserYeah.
Jay ThompsonYou know, I mean, like, he's fishing. He's probably hunting. He's probably. He's got the smoker going. No, he's a really good guy, and I. I'm happy for him.I do have to say, like, what do you. Bill, what do people do? What do fishermen do when they retire? Like, he's fishing all the time.But, like, if you made your living fishing, would you go fishing? Or do they go work in an office somewhere and, like, make copies? I think, write a blog?
Bill RisserYou take an internship at a Fortune 500 company?
Joe RandI guess. Yeah, yeah, you go. You're retired now. You don't. You don't have to fish anymore.So now you go and you're, like, you know, hanging around the office and, you know, doing stuff like, that's good. You get productive. I don't know. Listen, Jay asked about Zillow. Let's just put this on the table.I mean, Jay worked for Zillow for, like, years and years after, you know, building a great career as a real estate professional in Arizona. But he leaves, and the whole place goes crazy. He was the only one holding that thing together. Like, I mean, you know, you saw.You know, Jay spent 10 years, every chance he got, he would say, zillow's not going to be a real estate broker. Zillow is not a real estate broker. Zillow's not a real estate broker. He's gone six months.They bring in Brett Kaufurp or Cal Threp or whatever the hell it is. They bring in Brett. Brett. And like, a month later, they announced they're going to be a broker. Like, I mean, what. J.What 10 years you were telling us they're not going to be a broker?I mean, I think that Jay literally had Zillow will not be a broker tattooed on his chest so that when he was at Inman conference and someone would say anything, he could just, like, tear open his shirt like Superman and say, read the check. Zillow will not be a real estate program. And. And, Bill, I gotta be honest, that's probably an expensive tattoo to remove. That's a lot of letters.You know, that's a. Zillow will not be, like, you know, 15 letters.
Bill RisserYou don't see Jay topless while he's fishing. I think that's why.
Joe RandNo, no. Well, I. Well, I think actually, I think. I mean, I think he would get it removed because he doesn't want to say, you're not going to be.If they are now a real estate broker, but. So he keeps Zillow and he keep the bro in broker, get rid of everything else, and then it's just Zillow bro on his chest.So he walks around shirtless in Corpus Christi, walking down the pier, and people are waving at him going, hey, Zillow, bro. Hey, Zillow, bro.
Bill RisserHow's it going?
Joe RandHe's like, yeah, that's me. I'm the Zillow bro. That's. You See, I totally. What do you think Earl Samuelson got as his type?
Bill RisserI'm gonna say right now, we know we have somebody listening to the show who's really good with Photoshop, and we need J. Zillow bro. Tattoo images.
Joe RandInternet. Internet, do your thing. Internet. Get us. Get us a picture of Jay with the tattoo. All right, so Jay asked the question, are they the.Are they the greatest evil? Well, you know, I mean, I've written about Zillow in both my books, saying how smart they are and how they identify.You know, we had real estate agents for years saying, call me for a free cma. Call me for a free cma. Which was nonsense. It was just, call me. I'll do a listing presentation at your house and try to get you to sell.It was, like, literally a timeshare pitch that we were giving, and we didn't really want to service that need. And then Zillow, whatever its flaws, it was an attempt to actually answer this question that people had of what their home is worth.They have done a brilliant job with it. They've built up an unbelievable brand. They're now synonymous with, like, home search. They're unbelievable. And as someone that works with.With a company that ostensibly competes with them in Home Snap, the company that I work with, when, as part of my work with the bpp, you know, they're. They're a daunting Challenger. They're very smart. Do I think they're evil? No, I think they're. They do. It's like, Bill, is a shark evil.The shark's doing what a shark does. I just watch with my kids the other day. I watched the. I watched this documentary, My octopus teacher. You know, My octopus Teacher.It's a documentary about a guy who basically falls in love with an octopus.
Bill RisserYes.
Joe RandHe doesn't. Bill, he doesn't have sex with the octopus. I know you think that he had sex with the octopus. He does not. It's a very.It's a very platonic love that they have. It's a very good movie. It's very interesting. And the shark plays a very shark. I don't want to give away the ending. Can I give away the ending?I think if you don't want to know what happens at the end of, you know, My Teacher, My. My octopus teacher, you just stop listening now, because at the end, a shark eats the octopus.It's very sad when the shark eats the octopus, but the shark. The guy doesn't stop the shark because the shark is doing what it does. Zillow's doing what it does.Nobody should blame Zillow for doing what it does, which is the company. And the companies, they're. They're. They're genealogically, congenitally predisposed to grow and to expand, and that's what they've done.And it's up to everybody else, you know, like, Bill, you're a sports guy. You know, whenever someone complains, oh, you know, like, in a pro sport, let's forget that. Like college and stuff.But like, in a pro sport, when, like, let's.
Joe RandLet's.
Bill RisserYou know, you're. Let's.
Bill RisserLet's go with the Golden State Warriors.
Joe RandRemember how the Golden State was when they run up the score on the Celtics or whatever, and they're running it up and, like, people complain. Oh, they're just running up the score now. It's like, well, you know, it's your job to stop them.
Joe RandYes.
Joe RandDon't blame them.
Bill RisserYes.
Joe RandYou know, it's your job to stop them. So, like, I.Listen, I've written two books, and the basic point of the book is that the only way this industry fights off disruption, the only way we fight it off is we get better.
Joe RandYeah.
Joe RandWe got to do a better job for our clients. And that goes for Zillow, and that goes for Redfin, and it goes for Open Door, and it goes for. If you think of Compass as a competitor, whatever.You got to Do a better job. We got to do better. We got to be stronger. And you know, that's, I think what Jay often says when people like will be criticizing Zillow.And he's right. I mean, he's right. He was wrong about the. Zillow will never be a real estate broker.So that expensive and painful situation for him with the whole tattoo thing. But he right that it's not their job to look out for our interest. Yeah, it's your own interest. You got to look out for yourself.They're not doing anything. They don't do anything illegal. They're, they're doing what they do and they're good at it. So we got to be better.That's basically the, that's the, that's the core response to that.
Bill RisserYou know, Joe, that's if I, when I hear that answer, in all seriousness, that's who you are. That's, that's what you teach. That's what you've been telling people for over a decade is be the best you.The stories that I read in how to be a great real estate agent. And look, this is not every week going to be a plug for your book. But.
Joe RandNo, we should absolutely plug my book every single week. We missed last week that my sales dipped significantly because of it. But they from 1 to 0 over the course of the week.
Bill RisserThat's an infinite increase. 0 to 1.
Joe RandSo I'm happy with that. Yeah, we have a big, we have a big chance to show some growth.
Bill RisserBut I mean the story of Bill and the rock salt, I mean, it's just. Yeah, those are the kind of things. And if you don't you want to read that story, go to Amazon.
Joe RandRead the book. Yeah, buy the book. $19.
Bill RisserNo, I think it's great, Joe, once again, another, another. Let's see, I've used our use. I got to get another. Another swish from 32ft. Well beyond the three point line. I'm gonna run out.
Joe RandIt's been a pleasure as always. Thank you everybody for watching or listening. No one's watching, but thank you for listening.
Bill RisserThanks so much for checking out Randy and raving with Joe Rand on the real estate sessions. Please remember to subscribe to the podcast. You can always throw in a rating and review. That helps as well.And to leave your question or comment for Joe, the number is 480-270-4590. Cheers.
Joe RandSee you, Bill.